24 HOUR EMERGENCY SERVICE

AFTER HOURS
24-Hour emergency service is available by calling the office. Our after-hours phone system is designed to help you contact our on-call driver. If you call after hours, please listen carefully to the directions. Our regular business hours are Monday – Friday, 7:00 am – 4:30 pm. Additional fees will be applied for any after-hours services if you are not on our scheduled delivery program.

EMERGENCY PROPANE POLICY AND PROCEDURES
Additional delivery fees will be incurred for orders placed less than three business days from when delivery is needed. Therefore, we encourage all customers to be on a Scheduled Delivery Program to avoid any extra emergency/after-hour fees.

Please do NOT run out of propane! The leading cause of accidents in our industry is running out! So if you are a “Will Call” customer and run out of propane, it is a serious situation! 

This can create an unsafe environment for you and our delivery drivers, especially if these emergency deliveries occur late at night or in less favorable weather conditions.  In addition, our drivers run regular routes to maximize their efficiency and minimize operating costs, which keeps our propane costs to our customers competitive. As a result, customers who run out of propane may experience a long wait before the delivery driver can bring gas to your location.

IF YOU EXPERIENCE A SITUATION WHERE YOU RUN OUT OF PROPANE, YOU SHOULD:

• Close the service valve on the propane tank.
• Shut off all appliance valves.
• Call us immediately. (If you smell gas, call from a neighbor’s phone)

You must be at home, so we can check your gas system for leaks and light all pilots.
If we arrive and no one is home, we WILL NOT fill your tank.  You will have to call us back, and the return trip will incur an additional charge.

THE FOLLOWING IS A LIST OF CHARGES FOR OUT-OF-PROPANE SITUATIONS:
• Customer on our Scheduled Delivery Program will be filled, and leak check will be done for no fee.  Exemption: If you do not notify us promptly of any heating changes, the Schedule Delivery program will be null and void, and you will be charged the applicable fees.  For a full
list of heating changes that could affect your scheduled delivery, please contact us at 715-876-6400.

• Customers on Will Call, Cash On Delivery, or delinquent accounts will be charged for the driver to do the leak check and lite pilots. Plus, additional fees for the After Hours/Weekends will apply.  Our regular business hours are Monday – Friday, 7:30 am – 5:00 pm.

• Holiday service will also incur an additional fee