Job Description

Hospital Receptionist

Under the direction of the department manager/supervisor greets and directs visitors and patients to appropriate destinations. Follows well defined rules and guidelines with respect to disclosure of confidential information; performs clerical and receptionist duties in accordance with hospital and departmental policies and procedures.

Required Skills/Qualifications/Training/Experience:

• Minimum of 1 year of customer service/receptionist experience
• Ability to work effectively with the internal and external customers while maintaining a composed, professional demeanor as the hospital/department's initial representative
• Ability to use telecommunication devices to receive and direct incoming calls to appropriate departments and/or patient rooms
• Excellent command of verbal and written English; positive interpersonal communication dynamic with strong organizational skills
• Adheres to and respects confidentiality of all protected patient and employee information. Adheres to all policies related to confidentiality of protected information commensurate with HIPAA regulations
• Ability to problem-solve using creative and critical thinking skills
• Detail oriented with the ability to prioritize based on shifting demands
• Self-starter with a strong sense of ownership and the ability to work independently on assigned tasks as warranted and appropriate
• Ability to multi-task, handle interruptions and work effectively in a fast-paced, professional environment

Preferred Skills/Qualifications/Training/Experience:

• Basic technology skills, including use of Microsoft office programs.
• Experience with Workday a plus

Educational Requirements:

• High school diploma or equivalent

License/Certification: N/A

Age Specific Criteria: Ability to effectively communicate with all age levels served within the scope of the position/assigned areas.

Ability to Meet Job Performance Expectations: Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation. Must be able and available to float to other practice locations as needed with reimbursement for mileage.

PHYSICAL DEMANDS:

• Prolonged periods of sitting while working at a desk, computer, or telephone
• Frequent use of hands and fingers for typing, writing, and operating office equipment (e.g., keyboard, mouse, copier, scanner, telephone)
• Occasional standing and walking to assist patients, retrieve files, or communicate with clinical staff
• Reaching, bending, or stretching to access files, office supplies, or equipment
• Ability to lift and carry light items (e.g., patient charts, office supplies, packages) typically up to 10–15 pounds
• Visual acuity required for viewing computer screens, reading documents, and verifying patient information
• Ability to communicate effectively in person and via telephone for extended periods of time
• Occasional movement between workstations, waiting areas, and clinical spaces throughout the office

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