Job Description

Job Description

Job Description

Full job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Must be available to work all shifts including swing shifts and graveyard shifts, they are from 3 PM TO 11 PM AND 11 PM TO 7 AM.

WEEKENDS ARE REQUIRED.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Cash Handling experience
• Set up breakfast room
• Prepare food items
• Keep lobby, restroom, breakfast area and other areas clean and organized
• Mop lobby
• Other responsibilities may not be listed, agent will be trained  

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Choice Advantage
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Job Type: Part-time/Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 24-40 hours per week

Schedule:

• 8 hour shift
• Days vary
• Night shift
• Overnight shift
• Overtime
• Weekends and holidays

Experience:

• Customer service: 2 years (Preferred)
• Hotel experience: 1-2 years 
• ChoiceAdvantage experience
• Choice Hotel International hotel experience 
• Comfort Inn brand experience 

Will only consider hotel experience applicants  

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